Studio Policies

Portrait Sessions

In order to reserve your session appointment payment of the Session Fee is required in full. It is non-refundable. In the case of an emergency or sickness a second date can be arranged, please call and talk to us. If a third date is needed to reschedule, at the request of our client, a deposit of $350 will be required. This $350 deposit will be credited towards the print order. Clients who no-call/no-show on the day of the session will forfeit all payments made for the time spent preparing for the session and will not be accepted for future bookings. Clients who are running late to their appointment need to call and talk to us; running more than 30 minutes late may result in having to reschedule as we may have another session booked after. No other photography is allowed during our portrait sessions.


In Person Ordering Appointment

On the day of your session we will schedule your In Person Ordering Appointment which takes place at our studio. During this time we'll assist you in selecting the size appropriate pieces for your home. Through our unique previewing software you are able to see the portraits from your session on your walls. Please be make arrangements for anyone in the decision making to be present; plan for 1 hour. We strongly discourage friends who are not financial decision makers in your family refrain from joining, they are not allowed in the ordering room. No photography is allowed in the ordering appointment.



Many of our clients like to pre-pay a portion down towards their print order at the end of their session to break up their order total; this is the only option for making partial payments. Full payment for your order is due at the Ordering Appointment. No part of the order will be processed until full payment is received. Due to the customized service, all sale are final. NO REFUNDS will be given once full or partial payment is received. We accept Cash, Visa, MC, Discover, and Am.Ex.


Order Processing & Order Pick Ups

Please allow up to 10 weeks for your custom art pieces to be delivered; your heirlooms takes time. Rush orders without a good reason are not accepted; please plan accordingly. You will be notified by phone call and email when your order is ready for pick up at our studio Mondays-Thursdays. We are not responsible for orders left over 30 days from the first notification.


Archiving Files

Images not purchased during your ordering appointment will be held for 30 days. After that, they will be permanently deleted. Portraits which are purchased will be archived for additional purchasing at any time.


Federal Copyright

The Copyright Act protects photographers by giving the creator of the photograph the exclusive rights to copy, edit and distribute the image by sale or transfer. These exclusive rights make it illegal to copy, scan, edit or share photographic prints and digital media without the photographer's permission. Violators of this Federal Law will be subject to its civil and criminal penalties. Be sure to discuss your copyright needs or questions with us; reasonable requests may be accommodated.